Privacy Policy for Stay Casino in Australia

Commitment to Your Privacy and Data Protection

At Stay Casino, we are dedicated to safeguarding your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, process, and protect your data when you use our website and services in Australia. We value transparency and user trust, which is why this document serves as a comprehensive guide to how your information is handled.

Our commitment is rooted in compliance with applicable Australian privacy laws and data protection standards. Whether you’re signing up, placing a bet, or simply browsing, you can be assured that Stay Casino operates with your best interests in mind. This Privacy Policy applies to all users interacting with Stay Casino’s digital properties, regardless of device or platform.

By using our services, you agree to the terms outlined in this policy. We encourage you to read the full document and contact us if you have any questions or concerns about how we manage your personal information.

What We Do With Your Data

Stay Casino collects various types of data to improve your user experience, offer personalized services, and ensure the platform operates securely. The types of personal data we may collect include:

• Identity information: full name, date of birth, ID documents
• Contact details: email address, phone number, and physical address
• Financial data: payment details, transaction history
• Device and usage data: IP address, browser type, session duration

We collect this information through forms, cookies, and user interaction with our platform. The main reasons we collect and process this data include:

• To create and manage user accounts
• To verify identity and prevent fraud
• To process deposits and withdrawals securely
• To provide customer support
• To tailor promotional offers and marketing
• To comply with regulatory obligations

We rely on a combination of legitimate interest, contract performance, and user consent to lawfully process your data.

How We Use Cookies at Stay Casino

Cookies are small data files stored on your device that help improve your experience on our website. At Stay Casino, we use cookies and similar tracking technologies for the following purposes:

• Essential cookies: required for basic website functionality
• Performance cookies: track page loading times and technical errors
• Analytics cookies: help us understand how users interact with the site
• Marketing cookies: deliver targeted promotions and advertising

Cookies enhance your experience by remembering preferences, speeding up navigation, and ensuring secure sessions. You can manage your cookie settings through your browser or opt out of non-essential cookies via our Cookie Preferences center.

While disabling cookies may affect site functionality, users always retain control over their tracking preferences. We also work with third-party tools like Google Analytics, which use cookies in accordance with their own privacy practices.

Third Parties We Work With

We may share your information with selected third parties to enhance our services and maintain operational efficiency. These include:

• Payment processors: to handle secure transactions
• Identity verification providers: to prevent fraud and underage gambling
• Marketing partners: for promotional communication with user consent
• Customer service platforms: to provide fast and accurate support

All third parties are carefully vetted and contractually obligated to comply with relevant privacy standards and handle your data responsibly. Data sharing is limited to what is strictly necessary and never sold to outside parties.

In cases where data transfer crosses international borders, we ensure it is protected through legally recognized safeguards, such as data transfer agreements and secure processing protocols.

Keeping Your Info Safe in Australia

Stay Casino implements industry-leading measures to ensure your information is secure and protected from unauthorized access or misuse. These include:

• Advanced SSL encryption across all website pages
• Firewalls and intrusion detection systems
• Multi-factor authentication for user accounts
• Role-based access for internal data use
• Regular system audits and security updates

Data is retained only for as long as needed to fulfill legal, operational, and user-related purposes. Once no longer required, information is securely deleted or anonymized. Our data centers and storage providers are located in jurisdictions that meet rigorous data protection standards.

We conduct periodic reviews of our security framework to stay ahead of evolving threats and compliance requirements.

Understanding Your Privacy Rights

As a user in Australia, you have rights under privacy and data protection laws. These include:

• Access: request a copy of the personal data we hold
• Correction: update incorrect or outdated information
• Deletion: request removal of your personal data (subject to legal constraints)
• Restriction: limit how we process your data in certain situations
• Objection: opt out of direct marketing communications

You can manage your preferences in your Stay Casino account settings or contact our privacy team via email. For email marketing, each message includes an unsubscribe link for your convenience.

Should you have concerns about data handling or feel your rights are not respected, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy and Contact Info

We may update this Privacy Policy from time to time to reflect legal updates, service improvements, or feedback from regulators and users. The latest version will always be posted on this page with the effective date noted at the top.

We encourage you to check this page periodically for any changes. If updates are significant, we will notify users through in-site announcements or email. Continued use of Stay Casino after changes are made constitutes your acceptance of the revised terms.

If you have any questions, feedback, or concerns about this Privacy Policy or how your data is handled, please contact our Data Protection Officer at [email protected].

We’re committed to keeping your gaming experience safe, private, and enjoyable—because your trust means everything to us.